---
title: Sales Returns (Premium)
description: "Handling sales returns is a crucial aspect of any business, and Oojeema (Premium plan) streamlines the process to ensure accuracy and efficiency. In this article, we’ll walk you through the step-by-step procedure to successfully process sales returns, generate credit vouchers,…"
url: "https://resources.oojeema.com/docs/sales-returns/"
updated: "2025-08-21"
category: Transactions
---

# Sales Returns (Premium)

Handling sales returns is a crucial aspect of any business, and Oojeema (Premium plan) streamlines the process to ensure accuracy and efficiency. In this article, we’ll walk you through the step-by-step procedure to successfully process sales returns, generate credit vouchers, and maintain a seamless record of your transactions.

**Step 1: Accessing the Sales Return Module**

- In the left panel, navigate Inventory and select the **Sales Return** module.
- In the Sales Return Listing screen, click on the plus “+” icon to initiate the creation of a new sales return transaction.

[![Sales Return Listing](https://resources.oojeema.com/wp-content/uploads/2023/12/Screen-Shot-2023-12-15-at-8.30.30-PM-1024x460.png)](https://resources.oojeema.com/wp-content/uploads/2023/12/Screen-Shot-2023-12-15-at-8.30.30-PM.png)

**Step 2: Creating the Sales Return Transaction**

- In the sales return screen, you’ll be prompted to select the customer associated with the return.
- Choose the relevant customer from the list.
- Select the specific sales invoice for the return.
- Enter the reason for the return.

**NOTE: Unpaid invoices will not show up in the invoice dropdown list for returns.**

[![Sales Return](https://resources.oojeema.com/wp-content/uploads/2023/12/Screen-Shot-2023-12-17-at-2.40.09-PM-1024x560.png)](https://resources.oojeema.com/wp-content/uploads/2023/12/Screen-Shot-2023-12-17-at-2.40.09-PM.png)

**Step 4: Managing Items to Return**

- Click on the edit icon to adjust the quantity the item being returned.
- Enter the quantity to be returned.
- Click the “Confirm” button to proceed.

[![Sales Return Items](https://resources.oojeema.com/wp-content/uploads/2023/12/Screen-Shot-2023-12-17-at-2.41.29-PM.png)](https://resources.oojeema.com/wp-content/uploads/2023/12/Screen-Shot-2023-12-17-at-2.41.29-PM.png)

- This action finalizes the sales return transaction. A summary and the accounting entry of the returns for this transaction will be generated for you to review.

[![Sales Return Summary](https://resources.oojeema.com/wp-content/uploads/2023/12/Screen-Shot-2023-12-17-at-2.43.39-PM.png)](https://resources.oojeema.com/wp-content/uploads/2023/12/Screen-Shot-2023-12-17-at-2.43.39-PM.png)

- A Credit Voucher will automatically be generated to be used in application of the customer’s payment of their sales invoice/s